When you install the App, we are automatically able to access certain types of information from your Shopify account:
We collect Personal Information directly from the relevant individual, through your Shopify account, or using the following technologies: "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.
We use services like Google Analytics and Mixpanel to track performance, page views, clicks, and similar methods of tracking while you use the App and the Site.
We also record user sessions while using the App, which may include things like the page content, how you interact with the App, including mouse actions and text you type into the App. We use this to help us understand how the App is used. This information is used to improve the App, and for internal operations, including troubleshooting, data analysis, testing, and research.
We use the Personal Information we collect from you in order to provide the Service and to operate the App. Additionally, we may use this Personal Information to communicate with you, optimize or improve the App, and provide you with information relating to our products or services.
We use third-party Services (besides Shopify) to help provide the Service and operate the App. Some of your Personal Information may be accessible by these Services as necessary for them to help us provide the Service (for example we use Firebase to store your Personal Information that is necessary for you to be able to use the App). We don't sell your Personal Information to anyone.
Listed below are the third-party Services we use:
Heroku/Salesforce (used for server hosting):
Google Cloud/Firebase (used for data storage, as well as some error reports and server logs):
LogRocket (used for session replays so we can improve the app):
Mixpanel (used for analytics):
Crisp.chat (used for support chat):
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
We store this information for as long as necessary to provide the Service and operate the App. You can also contact us using the information below to request deletion.
This app is not intended for use by children under 13. If you believe your child has provided us with Personal Information, please contact us using the information below so we can delete it.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com.
Our excellent customer support team is ready to help.